bigbunny Privacy Policy

When you create an account on bigbunny, we collect the personal details you submit during registration, including your full name, date of birth, email address, and mobile number. We may also ask for a government-issued ID or other verification documents to confirm your identity in line with Philippine regulations. Payment-related information such as your GCash number, bank account details, or other local payment credentials are collected when you make deposits or request withdrawals. You may also provide additional information voluntarily when contacting our support team or updating your account profile. All information you submit is treated with strict confidentiality and used only for the purposes described in this policy.

When you browse or play on the bigbunny platform, we automatically collect certain technical information about your device and session. This includes your IP address, browser type, operating system, screen resolution, and the pages or game titles you visit during each session. We also record timestamps, session duration, and in-game activity logs to help us monitor platform performance and detect unusual behaviour. This data is collected through standard server logs and, where applicable, first-party cookies that are strictly necessary for the platform to function correctly. We do not use third-party advertising trackers or cross-site tracking technologies on our platform.

The personal information we collect is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have requested. We also use your data to verify your identity, comply with applicable Philippine laws and regulations, and investigate any reports of fraud, abuse, or prohibited conduct. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies — these communications are not optional as they relate directly to your account. Aggregated and anonymised usage data may be used internally to improve platform performance, game selection, and the overall player experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

bigbunny does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and hosting providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry under Philippine law — we will comply with such obligations. If bigbunny undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We will never disclose your data to unrelated third parties without your explicit consent.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews of our systems and infrastructure. Your account password is stored in a hashed format and is never accessible in plain text by any member of our team. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law or our internal compliance obligations. If you request account closure, we will deactivate your account and begin the data retention wind-down process in accordance with applicable regulations.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to ask us to correct any inaccuracies in that data. You may also request the deletion of your personal information, subject to any legal or regulatory obligations that require us to retain certain records. If you wish to exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all valid data requests within a reasonable timeframe and will keep you informed of the progress of your request. Please note that some requests may be subject to identity verification before we can process them, to ensure the security of your account.

bigbunny uses strictly necessary cookies and local browser storage to maintain your login session, remember your language preferences, and ensure the platform functions correctly across page loads. We do not use cookies for advertising profiling, cross-site tracking, or any purpose unrelated to the operation of your account. You can manage or clear cookies through your browser settings at any time, though doing so may affect your ability to stay logged in or use certain platform features. We do not use third-party analytics scripts or social media tracking pixels on our platform. Our cookie usage is limited to what is genuinely required to deliver a stable and secure gaming experience.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify registered players through their account email address. Continued use of the bigbunny platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your data is being handled. If you have any questions about this policy or our data practices, please visit our FAQ page for further guidance.